Refund and Return Policy

Right of Revoce and Return of the Goods concerning shop.cyes.nl

A consumer has the right to revoke his declaration of will concerning the conclusion of a contract within a period of two weeks from receipt of the goods. The revocation need not contain any statement of reasons and can be made to us either in text form or by returning the goods to us; revocation shall be deemed to have been made in a timely manner if the goods are dispatched within the aforesaid period.

Such right of revocation shall not exist in cases where the goods are supplied in the form of transmission of a data file via electronic channels.

Nor shall a right of revocation exist in the case of the supply of software if the data carrier bearing the software has been unsealed by the consumer.

On exercise of the right of revocation, the consumer shall have a duty to return the goods if the goods can be sent as a parcel. On exercise of the right of revocation, the costs for returning the goods shall be borne by the consumer ( Only in Germany if the order value of the goods was EUR 40.00 or less ), except in cases where the delivered goods were not the goods as ordered.

Parcels sent to us without postage will not be accepted by us. Postage costs for return delivery will be refunded within 7 days (Only in Germany within 14 days). This also applies if the right of revocation is exercised by return of the goods. (contact us first about the procedures)

The consumer shall have a duty to refund the loss in value for any deterioration to the goods caused by taking them into use in the proper manner. The consumer has the right to inspect the goods provided he does so with all due care. Any loss in value caused by use of the goods beyond a mere inspection thereof the goods and resulting in the goods no longer being able to be sold "as new" shall be borne by the consumer.